MIT is committed to ensuring that your distance education experience is a meaningful one, and makes every attempt to resolve student complaints within its departments, labs, and centers.

You should attempt to resolve any concerns first by utilizing existing Institute procedures.  Should you wish to report a concern regarding your distance education experience, you may be do so by completing the MIT Distance Education Complaint Form.  This form will be routed to the appropriate office depending on the subject matter (e.g. Registrar, Student Financial Services, Office of the Vice Chancellor).  If you wish to report a concern anonymously, you may do so through MIT’s confidential hotline available here.  Please note that MIT prohibits any retaliation as a result of initiating a complaint.

If your complaint is not resolved internally at MIT to your satisfaction, there are other external offices which may be able to assist you.

• For distance education students in all states except Massachusetts and California, you may file a complaint with the DHE by using the SARA complaint form.
• For distance education students in Massachusetts, you may file a consumer complaint with the Massachusetts Attorney General’s Office (AGO) by using the consumer complaint form.
• For distance education students in California, you may file a complaint with the California Department of Consumer Affairs, via the complaint form available here.